At EMPHN, we value your privacy and are committed to using information responsibly to improve how people engage with our website and the information on it.

When you visit our website, we collect metadata, a type of personal information that helps us understand which pages and content are most useful to our visitors. This data doesn’t identify you or your location, but it does help us continuously improve the site experience.

We collect:

• your server address
• your top-level domain name (.gov, .edu, .com)
• date and time of access
• pages accessed and documents downloaded
• previous site you visited
• type of browser used

If you choose to complete a survey or send us feedback, that means sharing additional information. However, you can respond anonymously if you prefer.

You can read EMPHN’s full Privacy Policy here. It outlines our commitment to the Australian Privacy Principles and the safeguards we have in place to protect your information.

Whether you work in the health sector or are someone using the site for yourself or your family, we take your feedback seriously – because everything you tell us helps us to become the best we can be – so please, have your say! Every suggestion, compliment, or concern helps us learn and improve.

Feedback includes compliments, suggestions, responses, or complaints. We treat each piece of feedback with care; impartially, confidentially, and transparently.

For more details, you can read our Feedback and Complaints Policy and our Complaints Handling Procedure. These outline how we respond to feedback, keep you informed, and use your input to guide meaningful change.

You can fill out our feedback form here:

And if you notice something that needs correcting in a service entry, you can use the Report an Issue button to help us keep the directory accurate and useful.